Refund Policy

We want you to be satisfied with Capto. This policy explains when refunds are available, how to request one, and how cancellations work for our subscription plans.

New subscribers are covered by our 14-day money-back guaranteeIf you are not satisfied within your first 14 days, you may cancel from Settings → Billingand request a full refund of your first payment.

Refund requests must be submitted within 14 daysof the original charge. Requests submitted after this window will not be eligible for a refund, except as required by applicable law.

You may be eligible for a refund if:

• You were charged in error or experienced a duplicate charge
• You canceled within the 14-day money-back guarantee window
• You experienced a significant, unresolved technical issue that prevented you from using the service
• The charge was unauthorized or fraudulent

Refunds are generally not provided for:

• Partial months or unused portions of a subscription period after the guarantee window
• Failure to cancel before a renewal date
• Dissatisfaction with features that were reasonably described before purchase
• Third-party costs, such as SMS carrier or messaging fees already incurred
• Accounts terminated for violation of our Terms of Service

Refunds are processed by Paddle. You can request a refund directly from your receipt email or through paddle.net You may also contact our support team at billing@usecapto.com with:

• The email address associated with your account
• The date of the charge
• The reason for your refund request

We aim to respond to all refund requests within 2 business days.

You can cancel your subscription at any time from Settings → Billing. Cancellation stops future billing but does not automatically trigger a refund for the current period unless you qualify under this policy or our Terms of Service.

If you believe you were charged in error, please contact us before initiating a chargeback with your bank or card issuer. Chargebacks may result in suspension of your account while the matter is investigated.

We may update this Refund Policy from time to time. Changes will be posted on this page along with an updated "Last updated" date.

If you have any questions about this Refund Policy, please contact us at billing@usecapto.com.